Refund policy
Last updated 20 September 2026.
This policy covers money paid to AtiqSoft for EhsanBooks. It does not cover an invoice a shop writes for its own customer. That sale is the shop’s.
The trial
The trial is free. Nothing has been paid, so nothing is refunded.
When a payment counts
A plan opens when the receipt is marked received. Until then the subscription has not started. If the transfer did not reach us, the plan is not opened. If it was opened by mistake, it is closed. Money we did not receive is not refunded, because it was not received.
After the receipt is marked received
The fee is for that paid period: the month, or the year, including extra users and extra companies on the same receipt. The software is available for that period. That fee is not refunded.
These are not reasons for a refund:
- A change of mind.
- Days or modules you did not use.
- Closing the shop, or a customer of the shop who did not pay the shop.
- A result in the books, a tax figure, or a decision you made from them. EhsanBooks is not tax or legal advice.
Monthly access runs to the end of the paid month. Yearly access runs to the end of the paid year. You may choose not to renew. The remaining time on a period already opened is not returned.
The only returns
We return money only in these cases:
- The same order was paid twice. The duplicate is returned. The first payment stands.
- We marked the receipt received and then could not open the service. We either extend the period or return the amount we received for that order.
Wallet or bank charges are not part of the return. We return the subscription amount we received.
How to ask
Write to billing@ehsanbooks.pk with the order number and the reason. A WhatsApp message alone is not a refund request. We reply to the email. A partner’s commission is not paid on an amount that is returned, and it is not itself a refund to the shop.